Frequently Asked Questions
Can I pay in a currency other than USD?
All purchases are processed in United States Dollar (USD). If you choose to pay in another currency, your bank or payment provider may apply exchange rates or additional fees, which are outside of our control.
How long does delivery take?
Once shipped, delivery times vary depending on the destination:
- Europe: Orders typically arrive within 4–8 business days.
- United States: Orders typically arrive within 7–14 business days.
Delivery times are estimates and may vary depending on the carrier, destination, customs clearance (where applicable), weather conditions, and other local factors.
Do you ship on weekends or public holidays?
No. Orders are not processed or dispatched on weekends or public holidays. All orders are handled on business days (Monday – Friday).
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in original condition to be eligible for a return.
Do I need to pay for return shipping?
Return shipping is free for defective, damaged, or incorrect items. For change of mind returns, customers may be responsible for the return shipping cost. We do not charge any restocking fees.
How long does it take to receive my refund?
Once your returned item is received and inspected, your refund will be processed within 7 business days. The refund will be issued to your original payment method.
How can I contact customer service?
You can contact our support team at info@zarevium.com. We aim to respond within 24 business hours and are available Monday – Friday, 9:00 AM – 5:00 PM (GMT+1 / GMT+2 during daylight saving time).
Will the color look exactly as shown in the photos?
We do our best to ensure our product photos accurately represent the actual colors, but slight differences may occur due to variations in screen settings and display quality.
Will the products look exactly like the photos?
Not always. Natural materials such as marble and wood have unique patterns, grains, and textures, so each piece may look slightly different from the photos. These natural variations make every piece unique and are not considered defects.
Are the product dimensions exactly as listed?
Our product dimensions are carefully measured, but slight variations may occur due to manual measurement and the manufacturing process. There might be slight variations of up to half an inch (1.3 cm).
How do I know if my order was placed successfully?
You’ll receive a confirmation email immediately after placing your order. If you don’t see it, please check your spam or promotions folder.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use it to track your delivery status online.